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Technical Support Rates
(C.O.D)
Contact us for current
pricing for the following services
2008 On-Site ad-hoc technical support
from R325 per hour + travel costs
Small Business Computer Support Contracts -
Retainer paid monthly in advance + reduced
hourly rate - contact us for options.
Workstation Technical Support Options
2008
| Contract
Type |
No
Contract |
| Price
per hour |
R325 |
| Areas |
Helderberg, Stellenbosch winelands areas |
| Call
Out Fee |
R250 |
| Additional
Hours |
R325
/ h |
| Per
Kilometer Charge |
R3.00 |
| Service
Times |
Non-guaranteed |
| Telephone
Support |
R50
/ incident |
| Contract
Length |
N/A |
| Monthly
Retainer |
N/A |
Should you own a small start up
company with 1-4 computer stations,
feel free to contact us and benefit from our micro business monthly contract
rates.
See our service map for areas
covered - Please contact us for more
information.
Warranty ; Computer Repairs and
Upgrades
(Drop off & Collect Service )
Virus Removal Services - On Site/ Off Site
Software
Data Recovery
Wireless Network Installations & WLAN Antenna Installations -
Rates on project basis
(hardware & set-up)
Public Relations & Corporate
Identity Services Rates from R340 per hour
Website Update / Maintenance Rates -
From R325 per hour
Before
Calling...
| Common
Answers |
Take
a quick look at our FAQ for quick solutions to common support
calls |
| What
is your system |
If
we do not already know, what type of computer do you have?
i.e.,
age, cpu speed, memory size etc. |
| Help
us to serve you better |
A
little self diagnosis - any unusual noises, does it happen
during or after a certain activity, anytime, only after
running a while. When did the problem start, have you made any
changes or added anything new recently. If intermittent keep
notes of activity before problems. |
| Support
Databases |
Answers
to many questions can be found via the support pages of the
relevant suppliers websites. |
| Product
Updates |
All
software now has updates available from the internet, often
these updates include fixes for common problems. |
We
have links to all our suppliers / products websites via our
Product Links page.
Follow these links to locate
support / customer services / or product updates.
The
Microsoft
Knowledge base is worth a special mention as it is very
comprehensive, everything has to work through Windows and most people
use many of their products, Windows, Word, Excel, Outlook, Outlook
Express, Internet Explorer, Publisher, to name a few.
Apart from all that... Call us or email us with your problems...
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Terms & Conditions
A service request does not
constitute an order. Rates are subject to change without prior
notice.
Clients with outstanding accounts will not be offered service until
such time as arrears accounts
have been paid in full. Should a power failure occur while we are on
site the client will still be liable and billed for the call-out
fee, travel costs and hourly time on site until the time of the
power failure.
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