ICT Support Services
Ad Hoc As Needed Support.
We offer on-site and remote IT support services to small business and residential customers; subject to our support terms and conditions.
On-site ICT support services are provided in Helderberg only. Travel and part costs are excluded from hourly rate. Remote services can be provided nationwide subject to terms and conditions.
We integrate into existing vendor relationships and act as a single point of contact for both ICT hardware and software provisioning.
Important. Not all IT services can be administered on-site. It may be required to perform repairs in our technical lab.
Computer systems with outdated OS such as Windows XP are no longer supported. We also do not support illegally installed OS or application software at all.
On-site ICT Audit cost: Once-off cost R110 per device plus travel cost.
Pre scheduled ICT support plans
Contract based up to 3 hours per month (during office hours) from R1010* per month for a period of 12 months. Rate excludes replacement parts and or software. This is suitable for routine maintenance on office desktops for example.
*Price is subject to the number of computer workstations per site.
The costing of custom plans take into consideration your company’s number of computers, servers, how your business or organisation adopts technology, user computer ability, ICT budget, and how involved you want to be with your network and budget.
To customize an on-site maintenance plan for your business needs please contact us today to discuss your support needs.
This service is only offered within 15km radius of Somerset West.
ICT Technical lab services (Somerset West)- Lab service calls
- Base labour fee R525.00 (for diagnostic testing & quote only)
- Cost of component replacement or upgrade: R525 + Cost of parts or software.
- Software data recovery
- Virus and malware removal
- Internet and email set-up
- Wireless & ADSL router set-up
- Computer integrity check-up and diagnostics
- Hardware upgrades
- Windows 7 to Windows 10 upgrades (T&Cs apply)
- Component replacement.
- Special system builds
Service offered on a carry-in and collect basis only.
All technical staff are N+ and A+ certified.